Due to the possibility of contamination, we do not accept returns on products that have been opened or used. If however a refund or exchange is needed for unopened and unused products, please notify us at firstname.lastname@example.org within 5 days of receipt of the product(s). Please be aware that refunds and exchanges are not guaranteed. All returned items will be inspected by a member of our team and a determination will be made regarding eligibility for a refund/exchange.
The customer is responsible for all shipping (which must include tracking information) costs on returned products unless the reason for return is deemed to be the fault of Kinky Tresses.
In cases where a refund will be issued, the customer will be refunded the total cost of the product sold minus the original shipping cost. The original shipping cost cannot be refunded because the shipping cost was paid to a third party carrier. Kinky Tresses neither retains nor profits from the shipping cost charged by shipping carriers.
No Refunds or Exchanges will be granted after the 5 day period.
Refunds cannot be granted while a package is in transit. In cases where deliveries are delayed because of the carrier (UPS/USPS), Kinky Tresses cannot grant a refund until the delay is settled. Most carriers do not allow refunds until a package has been undeliverable status for at least 30 days.
We are unable to cancel orders that have already been shipped.
Return to Sender:
In cases where a package has been shipped and subsequently returned to sender because the customer has either entered the incorrect address or is unable to pick up the package from the carrier, the customer is responsible for all additional shipping charges required to re-ship the package. If Kinky Tresses is at fault, the package will be re-shipped at no additional charge to the customer.
Processing and Shipping Times:
Please be aware that the processing time is different from the shipping/delivery time. The processing time is the time it takes to pull your order and get it packed up for shipment. Since we operate at a high volume and we process all orders in the order in which they were received, the time it takes to get to your order can take anywhere from 1 to 5 business days (this does not include weekends, holidays or the delivery time). During sales, special promotions and the holiday season, the processing time may be extended up to 10 business days. The shipping/delivery time is the time it takes the package to get from the carrier to the customer. This time begins once the package has been picked up by the shipping carrier (UPS, USPS).
Domestic shipping/delivery times are approximately 1 to 3 business days (excluding weekends and holidays) depending on the location of the customer and the shipping option (USPS First Class, USPS Priority Mail, UPS) chosen at check out. All delivery times are estimated by the carrier but not guaranteed therefore if a package does not arrive within the estimated time frame, the carrier will not offer a refund. Kinky Tresses is not responsible for and will not offer shipping refunds for packages that arrive outside of the carrier's estimated delivery time. Kinky Tresses does not offer express delivery at this time. Due to the current Covid-19 pandemic and the busy shopping season, all carriers are currently experiencing delivery delays.
International packages: Kinky Tresses is NOT responsible for any customs duties, taxes or fees placed upon items arriving to the customer's location/destination.
You may be charged customs duties and taxes for something purchased online because:
- Duties and taxes are NOT included in the price or the shipping costs of the goods you purchase online from Kinky Tresses.
- When purchasing goods internationally, the goods may not originate in the country you reside in, therefore they may be subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
- When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
- The courier that delivers your goods may pay the customs authority on your behalf for any duties and taxes that are due on the goods. You are then responsible for repaying the courier before the courier can deliver the goods to you.
- What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value and the weight of the package.
Kinky Tresses is NOT responsible for lost or stolen packages after the delivery has already been made and confirmed by the carrier(s). Customers are encouraged to keep track of the location of their package so that they are aware of when the delivery will be made. Unattended packages have a high chance of being stolen. If you think that your package has been lost or stolen, check with your immediate neighbors just in case it has been accidentally delivered to the wrong address. If you still cannot find the package, please contact the carrier (UPS, USPS) and file a claim immediately. Have your tracking number and receipt of purchase ready when filing a claim with the carrier. Kinky Tresses will not be held responsible for providing a refund or sending new products if the shipment’s tracking number has confirmed that the package has been delivered.
If items have been damaged or spilled during transit, please take a picture showing damaged products and send it to email@example.com
We are 100% committed to keeping your information secure. In order to prevent unauthorized access or disclosure we have put in place safety measures to safeguard your information. We may use the information that we collect to improve our products and services and to periodically send promotional emails about new products and offers. We will NEVER EVER sell or misuse your information.