Store Policies
Returns/Refunds/Exchange Policy:
Due to the possibility of contamination, we do not accept returns on products that have been opened or used. If however a refund or exchange is needed for unopened and unused products, please notify us at contact@kinkytresses.com within 5 days of receipt of the product(s). Please be aware that refunds and exchanges are not guaranteed. All returned items will be inspected by a member of our team and a determination will be made regarding eligibility for a refund/exchange.
The customer is responsible for all shipping (which must include tracking information) costs on returned products unless the reason for return is deemed to be the fault of Kinky Tresses.
In cases where a refund will be issued, the customer will be refunded the total cost of the product sold minus the original shipping cost. The original shipping cost cannot be refunded because the shipping cost was paid to a third party carrier. Kinky Tresses neither retains nor profits from the shipping cost charged by shipping carriers.
No Refunds or Exchanges will be granted after the 5 day period.
Refunds cannot be granted while a package is in transit. In cases where deliveries are delayed because of the carrier (UPS/USPS), Kinky Tresses cannot grant a refund until the delay is settled. Most carriers do not allow refunds until a package has been undeliverable status for at least 30 days.
Order Cancellations:
We are unable to cancel orders that have already been shipped.
Return to Sender:
In cases where a package has been shipped and subsequently returned to sender because the customer has either entered the incorrect address or is unable to pick up the package from the carrier, the customer is responsible for all additional shipping charges required to re-ship the package. If Kinky Tresses is at fault, the package will be re-shipped at no additional charge to the customer.
Processing and Shipping Times:
Please be aware that the processing time is different from the shipping/delivery time. The processing time is the time it takes to pull your order and get it packed up for shipment. Since we operate at a high volume and we process all orders in the order in which they were received, the time it takes to get to your order can take anywhere from 1 to 5 business days (this does not include weekends, holidays or the delivery time). Please do not contact us about processing your order unless 5 business days have passed. During sales, special promotions and the holiday season, the processing time may be extended up to 10 business days. The shipping/delivery time is the time it takes the package to get from the carrier to the customer. This time begins once the package has been picked up by the shipping carrier (UPS, USPS).
Domestic shipping/delivery times are approximately 1 to 3 business days (excluding weekends and holidays) depending on the location of the customer and the shipping option chosen at check out. All delivery times are estimated by the carrier but not guaranteed therefore if a package does not arrive within the estimated time frame, the carrier will not offer a refund. Kinky Tresses is not responsible for and will not offer shipping refunds for packages that arrive outside of the carrier's estimated delivery time. Kinky Tresses does not offer express delivery at this time. Due to the current Covid-19 pandemic and the busy shopping season, all carriers are currently experiencing delivery delays.
International packages: Kinky Tresses is NOT responsible for any customs duties, taxes or fees placed upon items arriving to the customer's location/destination.
You may be charged customs duties and taxes for something purchased online because:
- Duties and taxes are NOT included in the price or the shipping costs of the goods you purchase online from Kinky Tresses.
- When purchasing goods internationally, the goods may not originate in the country you reside in, therefore they may be subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
- When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
- The courier that delivers your goods may pay the customs authority on your behalf for any duties and taxes that are due on the goods. You are then responsible for repaying the courier before the courier can deliver the goods to you.
- What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value and the weight of the package.
Lost/Stolen Packages:
Kinky Tresses is NOT responsible for lost or stolen packages after the delivery has already been made and confirmed by the carrier(s). Customers are encouraged to keep track of the location of their package so that they are aware of when the delivery will be made. Unattended packages have a high chance of being stolen. If you think that your package has been lost or stolen, check with your immediate neighbors just in case it has been accidentally delivered to the wrong address. If you still cannot find the package, please contact the carrier (UPS, USPS) and file a claim immediately. Have your tracking number and receipt of purchase ready when filing a claim with the carrier. Kinky Tresses will not be held responsible for providing a refund or sending new products if the shipment’s tracking number has confirmed that the package has been delivered.
Damaged/Spilled Items:
If items have been damaged or spilled during transit, please take a picture showing damaged products and send it to contact@kinkytresses.com
Privacy Policy:
We are 100% committed to keeping your information secure. In order to prevent unauthorized access or disclosure we have put in place safety measures to safeguard your information. We may use the information that we collect to improve our products and services and to periodically send promotional emails about new products and offers. We will NEVER EVER sell or misuse your information.
Reviews and Testimonials:
We may use your reviews and testimonials submitted in the form of text, images and videos for promotional purposes.
Mobile Terms of Service
SMS Disclosure
Our website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
Kinky TressesLast updated: March 17, 2023
The Kinky Tresses mobile message service (the "Service") is operated by Kinky Tresses (“Kinky Tresses”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Kinky Tresses’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Kinky Tresses through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Kinky Tresses. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18445710495 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Kinky Tresses mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18445710495 or email contact@kinkytresses.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
